The Banking Center Manager is responsible for individual business development goals, and for leading, managing and coaching a team of sales and service professionals to meet and exceed performance targets, ensure the operational excellence of the banking center and create an excellent customer experience.



As a Best Banker at Midland States Bank, this position plays a critical role in developing and maintaining the staffs effectiveness to present the best solutions to customers, delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus of developing teams that build solid and long lasting relationships by engaging all customers in a positive manner, and providing an experience that includes undivided attention, straightforward and knowledgeable service while ensuring that the customers best interests are our number one priority.



Primary Accountabilities

  • Regularly and customarily directs the work of the staff to effectively identify the financial needs of our customers.
  • Set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals.
  • Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition
  • Integrate business partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors) into the branch team to drive sales and ensure that all client expectations are met.
  • Calls on prospective business customers to generate new clients, while also maintaining and expanding existing consumer and business banking relationships.
  • Responsible for providing employees timely, candid and constructive performance feedback through weekly check-ins, huddle meetings, and coaching & observation sessions.
  • Reviews and evaluates branch activity reports, including staffing, loan and deposit growth, overdrafts, charge-offs, and audits to meet profit and performance objectives.
  • Create workforce stability by cultivating an engaged and well coached team.
  • May be responsible for multiple branch locations
  • Active in local community organizations and activities.
  • Demonstrate and model Midland States Bank core values that support the banks culture.

Position Qualifications



Education/Experience:

  • Bachelors Degree preferred
  • Associates Degree in a related field and minimum 3 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team
  • Minimum 5 years of retail sales and customer service experience

This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.



Competencies/Other Skills:

  • Building and Mending Relationships
  • Selecting, Developing, Accepting People
  • Participative Management
  • Change Management decisiveness with Insight
  • Influencing, Leadership, Power
  • Leading with a Purpose
  • Self-Management, Self-Insight, Self-Development
  • Coping with Pressure and Adversity Integrity
  • Seeks and Uses Feedback
  • Acts on Behalf of the Customer

Midland States Bancorp, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.



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